Exit the Clean Access Agent on the client by right-clicking the taskbar icon and selecting Exit. Step 2 Edit the registry of the client by going to Start > Run and typing regedit in the Open: field of the Run dialog. The Registry Editor opens.
Step 3 In the Registry Editor, navigate to HKEY_CURRENT_USER\Software\Cisco\Clean Access Agent\
Step 4 If “LogLevel” is not already present in the directory, go to Edit > New > String Value and add a String to the Clean Access Agent Key called LogLevel.
Step 5 Right-click LogLevel and select Modify. The Edit String dialog appears.
Step 6 Type debug in the Value data field and click OK (this sets the value of the LogLevel string to “debug”).
Step 7 Restart the Clean Access Agent by double-clicking the desktop shortcut.
Step 8 Re-login to the Clean Access Agent.
Step 9 When a requirement fails, click the Cancel button in the Clean Access Agent.
Step 10 Take the resulting “event.log” file from the home directory of the current user (e.g. C:\Documents and Settings\<username>\Application Data\CiscoCAA\event.log) and send it to TAC customer support, for example:
a. Open Start > Run.
b. In the Open: field, enter %APPDATA%/CiscoCAA. The “event.log” file should already be there to view.
Step 11 When done, make sure to remove the newly added “LogLevel” string from the client registry by opening the Registry Editor, navigating to HKEY_CURRENT_USER\Software\Cisco\Clean Access Agent\, right-clicking LogLevel, and selecting Delete.