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Analysis and Review

Enable debug Cisco Clean Access Agent

January 7, 2009 by Kurt Turner

Step 1 Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.Exit the Clean Access Agent on the client by right-clicking the taskbar icon and selecting Exit.

Step 2 Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.Edit the registry of the client by going to Start > Run and typing regedit in the Open: field of the Run dialog. The Registry Editor opens.

Step 3 Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.In the Registry Editor, navigate to HKEY_CURRENT_USER\Software\Cisco\Clean Access Agent\

Step 4 Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.If “LogLevel” is not already present in the directory, go to Edit > New > String Value and add a String to the Clean Access Agent Key called LogLevel.

Step 5 Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.Right-click LogLevel and select Modify. The Edit String dialog appears.

Step 6 Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.Type debug in the Value data field and click OK (this sets the value of the LogLevel string to “debug”).

Step 7 Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.Restart the Clean Access Agent by double-clicking the desktop shortcut.

Step 8 Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.Re-login to the Clean Access Agent.

Step 9 Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.When a requirement fails, click the Cancel button in the Clean Access Agent.

Step 10 Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.Take the resulting “event.log” file from the home directory of the current user (e.g. C:\Documents and Settings\<username>\Application Data\CiscoCAA\event.log) and send it to TAC customer support, for example:

a. Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.Open Start > Run.

b. Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.In the Open: field, enter %APPDATA%/CiscoCAA. The “event.log” file should already be there to view.

Step 11 Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.When done, make sure to remove the newly added “LogLevel” string from the client registry by opening the Registry Editor, navigating to HKEY_CURRENT_USER\Software\Cisco\Clean Access Agent\, right-clicking LogLevel, and selecting Delete.

Filed Under: Networking

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